de222's Privacy Policy

1 Introduction

de222 (referred to hereinafter as "we", "our", or "the platform") operates a safe and reliable online gaming environment for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy explains what information we collect from you while you use the de222 website, how that information is used, and what steps we take to protect it.

This policy applies to the de222 website, mobile application, and all related services. By registering on the de222 platform or using its services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

To learn about our full terms of service, please visit the Terms and Conditions page.

2 What Information We Collect

We collect various types of information to improve your experience on the de222 platform and to meet legal obligations.

2.1 Information You Provide Directly

When you register on de222 or use its services, you provide the following information directly to us:

• Full name and date of birth
• Email address and username
• Password (stored in encrypted form)
• Residential address and nationality
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)

2.2 Automatically Collected Information

When you visit the de222 website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system and device identifier
• Date, time, and duration of site visits
• Pages visited and links clicked
• Referral URL (the site from which you arrived at de222)

2.3 Transaction Information

We keep records of your financial transactions, including deposits, withdrawals, and gaming activity history. This information is essential for financial security and fraud prevention.

3 Purpose of Using Information

de222 uses your personal information only for specific and legitimate purposes. The purposes for which we use your information are described in detail below:

• Account Management: To create, manage, and secure your de222 account.
• Identity Verification: To complete the KYC (Know Your Customer) process in order to prevent fraud and unauthorized access.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Customer Support: To help resolve your questions, complaints, and issues.
• Promotions and Offers: To send you relevant bonuses and promotional offers based on your preferences (only with your consent).
• Legal Compliance: To comply with applicable laws and regulations and to prepare reports for regulatory authorities.
• Platform Improvement: To continuously improve the quality of de222's services and user experience.
• Responsible Gaming: To enforce responsible gaming policies and to identify problematic gaming behavior.

4 Data Storage and Security

de222 stores your personal information in accordance with the highest security standards. Our security measures include:

4.1 Technical Security

• All data transmissions are secured using SSL (Secure Socket Layer) encryption technology.
• Passwords and sensitive information are encrypted using high-grade encryption algorithms before being stored.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are kept active.
• Two-Factor Authentication is available.

4.2 Organizational Security

• Only authorized personnel have access to personal information on a need-to-know basis.
• All staff receive regular training on data protection and privacy.
• Third-party service providers are required to comply with strict confidentiality agreements.

4.3 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period as required by applicable law to meet legal obligations. After that period has passed, the information is securely deleted.

5 Sharing Information with Third Parties

de222 does not sell your personal information or transfer it to third parties for its own business interests. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Certain trusted third parties work on our behalf to operate our services — such as payment processors (bKash, Nagad, Rocket, and banks), IT infrastructure providers, and game software suppliers. These providers receive only the information necessary to carry out their specific tasks and are bound by confidentiality agreements.

5.2 Legal Requirements

If disclosure of information is required by a court order, a lawful request from a government or regulatory authority, or to comply with applicable law, we will do so. Where possible in such cases, we will attempt to notify you.

5.3 Business Changes

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will give users advance notice and the standards of this privacy policy will be maintained.

5.4 With Your Consent

For any purpose other than those described above, we will obtain your explicit consent before sharing your information with third parties.

6 Cookie Policy

The de222 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help identify you on future visits.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the core functionality of the website — such as maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences, language settings, and customizations.
• Analytics Cookies: To collect usage statistics that help us improve our services.
• Marketing Cookies: To show you relevant ads and promotions based on your interests (only with your consent).

6.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. However, disabling essential cookies may cause some features of the website to not function properly and may cause issues when logging in to de222.

7 Your Rights

As a de222 user, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations exist).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a machine-readable format.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent that you have given at any time.

To exercise any of the above rights, please contact us at [email protected]. We will process your request as promptly as possible.

8 Protection of Minors

de222 is intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor has provided information without our consent, we will immediately delete that information and close the associated account. If a parent or guardian suspects that their child has registered on de222, please notify us at [email protected].

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Changes to the Privacy Policy

de222 may update this privacy policy from time to time — to reflect changes to our services, legal requirements, or best practices. After each change, the "Last Updated" date at the top of this page will be revised.

For significant changes, we will:

• Send a notification to your registered email address.
• Display a notice after you log in to the de222 platform.
• Give you sufficient time before the changes take effect.

Continuing to use de222 after an updated policy is published will be considered acceptance of the new policy. If you do not agree with the updated policy, you may request to close your account before the changes take effect.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our dedicated privacy team will review your matter promptly and carefully.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: We generally aim to respond within business days

For complaints related to the protection of your information, we recommend contacting us directly in the first instance. We take all complaints seriously and make every effort to find a satisfactory resolution.